Frequently Asked Questions

Answers to commonly asked questions

Q: Is there any other NZ service like this?
This is the only dedicated, Txt and E-mail service service covering everything.

Q: Why don't we use Facebook for Alerts?
Facebook only reaches 20% of registered people and can take hours. Lerts reach over 99.5% of our members immediately.

Q: Is the service easy to use?
Register in just 2 minutes!

Q: How reliable is the service?
99.5% of txts will reach their destinations immediately.
E-mail is sometimes delayed for various internet-related reasons beyond our control.

Q: What are your information sources?
AA, Civil Defence, EQC, NZTA, Police, mainstream media and subscribers like you!


Q: What types of alerts do you provide?
Everything that warrants an alert – Civil Defence, weather, bio-security, Police, toxic shellfish, farming-specific alerts, etc.
See our Latest Alerts

Q: What are the main reasons I should use Lert Info?
  1. It's simple
  2. automatic
  3. flexible
  4. Uses official credible sources
  5. A source of all NZ emergency info

Q: Do I receive Lerts for the whole country?
You only get Lerts for the location you registered for. To further limit your Lerts, in your settings your can choose the categories and the severity of your Lerts.

Q: Can I choose several locations?
Yes. Registering multiple times, once for each location, but with a different e-mail address for each.

Q: Why is Lert Info good for businesses?
Businesses can take the necessary action to protect staff and plant, shutting it down, or sending staff home before it's too late. It also makes you more compliant with the WorkSafe legislation. They have told us that if you know of a system that can keep staff safe and you don't use it, then you could be liable.

Q: How do I unsubscribe?
Log into your account and choose Unsubscribe. Or, just e-mail us and we'll do it for you.

Q: What are your Terms of Service?
Read them here.

Yes, I want Lerts!

Comparison of our two services


Txt & E-mail




Alerts are sent to you personally

Messages based on your chosen location (home or work) 

Links to extra information


Can display maps (2)


Works during power cuts


High reliability


Specific ring-tone can be set just for alerts


Delay till read



Most likely to read immediately (2)


Message backup


(1) If you have a battery-powered device

(2) 80% of people read their txt messages within a couple of minutes